Refund and Return Policy
Effective Date: August 4, 2025
At Elegant Shoes, we are dedicated to offering you the highest quality craftsmanship in elegant footwear, combining superior design, exceptional comfort, and a diverse range of styles and materials. While we aim to deliver top-quality products, we understand that sometimes things don’t go as planned. This policy explains how returns, exchanges, and refunds are handled for Footwear purchased through our website.
1. Eligibility for Returns
- Timeframe: Items must be returned within 30 days of the delivery date.
- Condition: Items must be unworn, unwashed, and in the original packaging with all tags attached.
- Non-returnable items: Certain items, such as sale items, gift cards, and custom-made shoes, are not eligible for returns.
2. Return Process
- Step 1: Contact our customer service team at office@elegantfootwear.com or call (+92) 3223720000 to initiate a return. Provide your order number and the reason for the return
- Step 2: Our team will provide you with a return authorization number and the return address.
- Step 3: Pack the item securely, including the return authorization number inside the package.
- Step 4: Ship the item using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refunds
- Processing Time: Once we receive your return, please allow 5 – 7 business days for inspection and processing.
- Notification: You will receive an email confirmation once your return has been processed.
- Refund Method: Refunds will be issued to the original payment method. Please note that it may take an additional 5-10 business days for the refund to appear on your account, depending on your bank or credit card issuer.
- Deductions: Original shipping charges are non-refundable unless the return is due to a defect or error on our part.
4. Exchanges
- If you wish to exchange an item for a different size or color, please follow the return process outlined above. Once your return is processed, place a new order for the desired item.
5. Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order. We will provide a prepaid return label and arrange for a replacement or refund.
6. Damaged Items
- If your order arrives damaged, please retain all packaging materials and contact our customer service team immediately. We will work with the shipping carrier to resolve the issue.
7. International Returns
- For international orders, the customer is responsible for return shipping costs and any applicable duties and taxes. Please contact our customer service team for further instructions.
8. Contact Us
- For any questions or concerns regarding our return and refund policy, please contact our customer service team at:
- Email: office@elegantfootwear.com
- Phone: (+92) 3223720000
- Website: elegantfootwear.com
We strive to provide our customers with the best shopping experience and hope you are satisfied with your purchase. If you have any issues, please do not hesitate to reach out to us.